About this policy
At Capital Express Life Assurance Limited, we are committed to protecting personal information in line with regulatory requirements.
The policy explains how personal information is handled, the types of data collected, and how data subjects can contact the company about privacy matters.
Types of personal information collected
- Name, contact details, date of birth, gender, and social media handles
- Information about interactions with the company, including complaints
- Information needed to acquire or administer products and services
- Underwriting and claims information, beneficiaries, employment, income, tax and bank details
- Sensitive information such as health, biometric, and related risk data where required
How personal information is collected
- Directly through forms, calls, meetings, agents, and the website
- From medical practitioners, facilities, brokers, insurers, reinsurers, employers, and regulators
- From service providers, credit agencies, public sources, and external dispute bodies
- From devices and online services where the customer has agreed to share information
Why personal information is used
- To process applications, underwrite cover, and determine eligibility
- To administer products, handle claims, answer requests, and resolve complaints
- To improve products and services, manage operations, and support research and risk management
- To prevent or investigate fraud and comply with legal and regulatory obligations
Rights and contact
The policy gives data subjects rights including access, rectification, erasure in some cases, restriction, portability, objection to marketing, and complaint escalation.
Requests and complaints may be directed to the Data Protection Officer at dpo@capitalexpressassurance.com. The scraped policy also lists telephone contact as 0803 840 4301.